Customer Service

Our team is here to help with orders, product questions, care guidance, and after-sales support.

How We Can Help

  • Order status and shipping updates
  • Product details, dimensions, and display recommendations
  • Care and handling of crystal art pieces
  • Returns and exchanges within our policy window
  • Appointment scheduling for gallery visits
  • Engraving and presentation base inquiries

Hours

Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time)

Contact Customer Service

Please reach us through our Contact Us page. Include your order number if applicable so we can assist you more quickly.

Response Time

We aim to respond to all inquiries within one to two business days. Messages received on weekends or holidays will be answered on the next business day.