Refund Policy

REFUND POLICY

We want every purchase to be made with a clear understanding of the item and confidence that it is right for you.

Once a refund is approved, Diana Decor will handle it according to the following principles.

REFUND AT A GLANCE

REFUND APPROVED → ORIGINAL PAYMENT METHOD → PROCESSED WITHIN 7 BUSINESS DAYS → BANK / PLATFORM TIMING MAY VARY

1 | ORDER CANCELLATIONS

If sourcing, production, or special ordering has not begun and no actual non-recoverable costs have been incurred:

→ All amounts paid will be refunded in full.

If Diana Decor has already begun sourcing, production, or special ordering and actual costs have been incurred that cannot reasonably be recovered:

→ Those costs may be deducted from the refund, and the remaining amount paid will be refunded.

Before the refund is processed, we will explain any applicable deductions and their amounts.

2 | CUSTOM, MADE-TO-ORDER & PERSONALIZED ITEMS

If a custom, made-to-order, or personalized item is cancelled after the applicable sourcing or production has begun:

→ Any deposit agreed upon before purchase and used to initiate the order is non-refundable.

If the order is cancelled before sourcing or production begins and Diana Decor has not incurred any actual non-recoverable costs:

→ All amounts paid will be refunded in full.

The applicable deposit amount and cancellation terms will be clearly disclosed before the order is confirmed and payment is made.

3 | RETURNED ITEMS & REFUND CONFIRMATION

RETURN RECEIVED → ITEM INSPECTED → REFUND ELIGIBILITY CONFIRMED

For eligible change-of-mind returns, customers must request a return within 3 calendar days of confirmed delivery. Once approved, the item must be shipped back within 5 business days, with tracking information provided.

Diana Decor will confirm refund eligibility after the returned item has been received and the necessary inspection has been completed.

If the returned item does not meet the applicable Return Policy requirements:

→ Diana Decor may deny the refund.

If the nature and actual condition of the item make another resolution appropriate, we will contact the customer and evaluate the circumstances individually.

4 | ISSUES FOUND WHEN YOUR ITEM ARRIVES

RECEIVE → RECORD UNBOXING → CHECK ITEM → CONTACT US IF NEEDED

After receiving your item, we strongly recommend recording a complete, continuous original unboxing video, beginning before the package is opened. Please retain the original packaging, shipping labels, and relevant photographs.

If you discover damage, a defect, an incorrect item, or another issue, please contact us as soon as possible, preferably within 48 hours of delivery, and within 3 calendar days whenever possible. Reports received later will still be reviewed individually, and we will make reasonable efforts to assist.

The unboxing video and supporting records can help Diana Decor understand the circumstances more accurately and determine responsibility, allowing the matter to be handled fairly and reasonably.

If the issue is confirmed to be the responsibility of Diana Decor:

→ Diana Decor will cover the reasonable related handling costs.

If Diana Decor is unable to fulfill a confirmed order:

→ We will refund the amount paid for the portion of the order that cannot be fulfilled.

5 | REFUND METHOD & AMOUNT

Refunds will be issued to the original payment method.

If a refund cannot be returned to the original payment method because of the payment method, payment platform, or another practical reason, Diana Decor will contact you to confirm an appropriate refund arrangement.

If only part of an order is eligible for a refund:

→ The refund will be limited to the eligible item or items and the corresponding amount paid.

6 | REFUND PROCESSING TIME

Once a refund is approved:

→ Diana Decor will process the refund within 7 business days.

After the refund has been processed, the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment platform.

7 | FRAUD OR ABUSE

If there is reasonable evidence that a refund request involves fraud, false information, intentional abuse of the refund policy, or other dishonest conduct:

→ Diana Decor may deny the related refund request, subject to applicable legal requirements.