Shipping

Diana Decor pieces may ship from different locations, so availability, preparation time, and shipping methods may vary.

After receiving your order, we will first confirm availability and the estimated ship date, then provide suitable shipping options based on the piece's location, destination, and your needs.

Estimated timing, shipping charges, and available options will be clearly explained before shipment for your review and selection.

Shipping costs are based on the piece's size and weight, shipping origin, destination, and selected shipping method, and will be clearly explained before shipment.

Where shipping insurance is available, we will also explain the related cost and coverage for your review and selection.

International shipments may be subject to customs duties, import taxes, or clearance fees. Actual charges vary by destination and local requirements.

Where applicable, we will provide known information whenever possible; final taxes, duties, and clearance requirements are determined by the relevant authorities at the destination.

Estimated transit times will be provided based on your selected shipping method. Actual delivery may vary due to customs, weather, carrier arrangements, or other circumstances beyond our control.

If a delay occurs, Diana Decor will make reasonable efforts to follow up on the shipment and keep you informed as updated information becomes available.

Once your piece has shipped, tracking information will be provided when available with the selected shipping method.

Friendly reminder: Upon receipt, please inspect the outer packaging before opening and keep a complete, continuous original unboxing video, together with the original packaging, accessories, labels, and related materials.

If an issue occurs during transit, these records can help verify the circumstances and assist us in following up on shipping or insurance matters on your behalf.

Before shipment, please confirm that the recipient's name, address, and contact information are accurate. Any redelivery or additional charges resulting from incorrect information will be handled according to the circumstances.