How to Return

Follow these steps to return an eligible Diana Decor crystal art or décor purchase. All returns require authorization before shipment.

Email info@dianadecor.com or submit our Contact Us form within 30 days of delivery. Include:

• Order number
• Item name and quantity
• Reason for return
• Photos (required for damage claims)

We will respond with a Return Merchandise Authorization (RMA) and return address if approved.

Crystal, glass, and natural stone items must be packed in the original box and protective materials. If unavailable, use double-box packaging with at least 2 inches of cushioning on all sides.

Do not ship loose items. Improperly packed returns may be denied or adjusted.

Ship to the address provided in your RMA email. We recommend insured shipping with tracking. Diana Decor is not responsible for items lost or damaged in return transit without adequate insurance.

Write your RMA number on the outside of the package.

Once received and inspected, eligible returns are processed per our Refund Policy (typically within 7 business days). Exchanges are shipped after inspection per our Exchange Policy.

Questions? Contact our team — we are here to help.